Privacy Policy

Mémoire is a venue-finding platform for funeral wakes and celebrations of life. We understand that you may be using this service at one of the most difficult times in your life. We treat every piece of information you share with us with the greatest care and discretion.

This policy explains what personal data we collect, why we collect it, and your rights regarding that data. It applies to the website wakevenues.co.uk and all associated Mémoire sites.

Mémoire is the data controller. If you have any questions about this policy or how we handle your data, please contact us at privacy@wakevenues.co.uk.

What data we collect and why

When you send a venue enquiry

When you submit an enquiry through Mémoire, we collect your name, email address, phone number (if you provide it), the date and number of guests you are planning for, and your message. We use this to pass your enquiry to the venue and to send you a confirmation email. We retain enquiry data for 12 months.

When you make a booking

Bookings are processed through Stripe, a secure payment provider. Mémoire does not store your card number. We receive confirmation of payment, the amount paid, and your email address for receipts. Stripe's privacy policy applies to payment processing. Booking records are retained for 7 years for financial compliance.

When you create a venue owner account

Venue owners provide a name, email address, phone number, business details and bank account information (via Stripe Connect). We use this to manage your account, send you enquiry notifications and process payouts. Account data is retained while your account is active and for 7 years after closure.

Website analytics

With your consent, we use analytics to understand how people find and use Mémoire — for example, which pages are most visited and how people search for venues. This helps us improve the service. Analytics are only set after you have given consent via the cookie banner. You can withdraw consent at any time through our cookie settings.

Who we share your data with

• Venues: When you send an enquiry, your name, email, phone number (if provided) and message are shared with the venue you enquired to. They become an independent data controller for the purposes of responding to you.
• Stripe: Payment processing. UK-registered service. Stripe Privacy Policy.
• Resend: Transactional email delivery (enquiry confirmations, booking receipts). Data processed within the EEA.
• Cloudinary: Venue photo storage and delivery. Images are public and contain no personal data.
• Vercel: Website hosting. Server logs may contain IP addresses, retained for 30 days.

We do not sell your personal data to any third party, ever.

Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (right to erasure), subject to legal retention requirements
• Restrict how we process your data in certain circumstances
• Object to processing based on legitimate interests
• Portability — receive your data in a machine-readable format
• Withdraw consent for analytics at any time

To exercise any of these rights, email us at privacy@wakevenues.co.uk. We will respond within 30 days.

Complaints

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would always appreciate the chance to address your concerns directly first.

Children

Mémoire is intended for people aged 18 and over. We do not knowingly collect data from anyone under 18.

Changes to this policy

We will notify venue owners of material changes by email. The date at the top of this page shows when it was last updated. Continued use of Mémoire after changes constitute acceptance of the updated policy.